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IT Services For Business

Onlinepcdoc

Helpdesk & Desktop support

  • Diagnose and fix various technical issues through remote support tools
  • Use help desk ticket system to document and accurately keep track of all user issues
  • Install, configure, and upgrade software as needed
  • Install, configure, and troubleshoot hardware, including but not limited to desktops laptops, tablets, peripherals, network equipment, and phones ( on site for qualified location only. Click here to see if your location is qualified)
  • Troubleshooting and managing hardware, software, or network.
  • Installs, tests and configures new workstations, peripheral equipment and software
  • Manages PC setup and deployment for employees using standard hardware, images and software
  • Provide assistance for smart phones and other messaging devices
  • Daily Support of Microsoft Active Directory, Microsoft Office suite, Patch management, Antivirus, etc…
  • Operate and troubleshoot printer issues
  • Password Resets for users and applications
  • Provide support of desktop PC environment, including the installation, configuration, setup of new and replacement machines.
  • Troubleshoot hardware and software issues related to OS, client/server applications and network connectivity.
  • Install, configure, and upgrade software as needed
  • Image desktops and laptops to prepare for deployment
  • Trains users.

ONLINEPCDOC Business

  • Reliability
  • Performance
  • Confidentiality