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Standart Monthly IT Service Plan For Small Business

Business Lite
starts at: $249.99/month

  • Diagnose and fix various Desktop technical issues through remote support tools
  • Use help desk ticket system to document and accurately keep track of all user issues
  • Password Resets for users and applications
  • Office support (MS Word, MS Excel, MS Outlook)
  • Email Support Setup new account
  • Troubleshoot and repair windows OS issues
  • Install / Remove Applications
  • Diagnose and Fix Internet Connectivity issue
  • Antivirus & Malware install







Business Pro
Starts at: $349.99/month

  • Diagnose and fix various Desktop technical issues through remote support tools
  • Use help desk ticket system to document and accurately keep track of all user issues
  • Install, configure, and upgrade software as needed
  • Installs, tests and configures new workstations, peripheral equipment and software
  • Daily Support of Microsoft Office suite 2003, 2007, 2010, 2013,… .
  • Troubleshoot printer issues
  • Password Resets for users and applications
  • Provide support of desktop PC environment, including the installation, configuration, setup of new and replacement machines.
  • Backup & Recovery
  • Antivirus & Malware install & Management
  • Workstation/Server Patch Management
  • Manage Active Directory User
  • Email & Internet Support



Business Premium
Starts at: $599.99/month

  • Diagnose and fix various technical issues through remote support tools
  • Use help desk ticket system to document and accurately keep track of all user issues
  • Install, configure, and upgrade software as needed
  • Installs, tests and configures new workstations, peripheral equipment and software
  • Daily Support of Microsoft Active Directory, Microsoft Office suite, Patch management, Antivirus, etc…
  • Troubleshoot printer issues
  • Password Resets for users and applications
  • Provide support of desktop PC environment, including the installation, configuration, setup of new and replacement machines.
  • Troubleshoot hardware and software issues related to OS, client/server applications and network connectivity.
  • Install, configure, and upgrade software as needed
  • Image desktops and laptops to prepare for deployment
  • Backup & Recovery
  • Email & Web Services
  • Active Directory Administration
  • Patch Management
  • Antivirus & Malware install & Management
  • Workstation/Server Patch Management
  • System Performance analysis & troubleshooting
  • Manage and Monitor Desktop, Servers, Network
  • Proactive Maintenance on Servers and Workstations
  • Install and manage software updates and patches
  • Manage Active Directory User

ONLINEPCDOC Business

  • Reliability
  • Performance
  • Confidentiality

ONLINEPCDOC

  • Reliability
  • Performance
  • Confidentiality